Frequently Asked Questions

This Agreement was last modified on 18th may 2020

Ordering and payment

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Why should I buy online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit for fast and secure delivery.

What payment methods can I use?

You can use all the major credit cards.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact payment@onepixelshop.com notify us about the problem. We can manage the order manually.

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

What are the delivery charges?

We Offer Free Shipping to United States. Your order can be shipped to you with absolutely no shipping or handling charges to any address in the United States. This can make quite a difference in your overall cost of an item. Make sure, when shopping elsewhere, that you know the TOTAL price before you buy. Please note that the customer is responsible for any duties and/or customs fees on international orders. International customers are responsible for the return shipping costs to the United States.

What are the terms and conditions?

You can see the terms and conditions here https://onepixelshop.com/terms-of-condition/

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact info@onepixelshop.com

Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact info@onepixelshop.com

On pricing and shipping related issues you can contact customer support at info@onepixelshop.com or send message on WhatsApp number

Can I return a product?

If you want to return a product, please contact info@onepixelshop.com

Your account

How do create an account?

Go to this page https://onepixelshop.com/my-account/ and click “register”, then just fill in all the needed information and click “register”.  After submitting the form, your account will be confirmed and you will be notified.

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

Security

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

How do I change my personal details or email address?

You can easily change all your information on your account.  Go to login page https://onepixelshop.com/my-account/ and log in, then click “my account” and “edit”. Here you can change all your contact information.

Delivery

Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent.

Shipping time?

Shipping time will be confirmed on the order confirmation document. It usually takes 40 to 60 days for the package to arrive at your address.

Shipping cost?

We Offer Free Shipping to United States. Your order can be shipped to you with absolutely no shipping or handling charges to any address in the United States. This can make quite a difference in your overall cost of an item. Make sure, when shopping elsewhere, that you know the TOTAL price before you buy. Please note that the customer is responsible for any duties and/or customs fees on international orders. International customers are responsible for the return shipping costs to the United States.

Changing the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “Addresses”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.